Terms and Conditions - Still Mind Therapies

1. Services

I provide therapeutic services including Hypnotherapy and Integral Eye Movement Therapy. All services are provided in accordance with professional standards and ethical guidelines.

2. Booking and Payment

2.1 Payment Requirements

  • Payment must be made in full prior to each session to confirm your booking

  • Payment can be made via bank transfer, card payment, or other agreed methods

  • Sessions will not commence until payment has been received and confirmed

  • Fees are as stated on my website or as agreed in writing

2.2 Payment Schedule

  • Payment is due at the time of booking for single sessions

  • For ongoing therapy, payment for each session must be received before the scheduled appointment

  • Failure to make payment prior to a session will result in cancellation of that appointment

3. Cancellation and Rescheduling

3.1 Client Cancellations

  • A minimum of 24 hours' notice is required for all cancellations

  • Cancellations made with 24+ hours' notice will receive a full refund or credit toward future sessions

  • Cancellations made with less than 24 hours' notice will forfeit the full session fee

  • No-shows (failure to attend without notice) will forfeit the full session fee

3.2 Therapist Cancellations

  • If I need to cancel a session, I will provide as much notice as possible

  • You will receive a full refund or the option to reschedule at no additional cost

  • In case of emergency cancellations, alternative arrangements will be discussed

4. Confidentiality

I am committed to maintaining strict confidentiality in accordance with professional therapeutic standards and UK data protection laws. Information shared during sessions will only be disclosed:

  • With your written consent

  • When required by law

  • When there is a serious risk of harm to yourself or others

  • For clinical supervision purposes (with identifying details removed)

5. Professional Boundaries

  • Sessions are conducted in a professional therapeutic context

  • Dual relationships outside the therapeutic setting are not appropriate

  • I reserve the right to terminate the therapeutic relationship if boundaries are not respected

6. Health and Safety

  • You are responsible for informing me of any health conditions that may affect your ability to participate in sessions

  • If you are currently receiving medical or psychiatric treatment, please inform me and consider discussing therapy with your healthcare provider

  • In mental health emergencies, contact emergency services (999) or NHS 24 (111)

7. Data Protection

In accordance with UK GDPR and Data Protection Act 2018:

  • Your personal information will be processed lawfully and securely

  • Records are kept confidential and stored securely

  • You have the right to access, correct, or request deletion of your personal data

  • Data retention policies comply with professional requirements

8. Complaints and Disputes

  • Any concerns should be raised directly with me in the first instance

  • If unresolved, complaints may be directed to my professional body or regulatory organisation

  • Disputes will be handled in accordance with Scottish law

9. Limitation of Liability

  • Therapy services are provided with professional care and skill

  • I cannot guarantee specific outcomes or results from therapy

  • Liability is limited to the extent permitted by Scottish and UK law

10. Force Majeure

I will not be liable for any failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, government restrictions, or public health emergencies.

11. Modifications

I reserve the right to modify these Terms at any time. Updated terms will be posted on my website and clients will be notified of significant changes.

12. Governing Law

These Terms are governed by Scottish law and any disputes will be subject to the jurisdiction of Scottish courts.

13. Contact Information

For questions regarding these Terms or my services, please contact:

Still Mind Therapies
Website: www.stillmindtherapies.com
Email: Nicola@stillmindtherapies.com
Phone: 07418 613893

14. Acceptance

By booking and attending sessions, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

This document was last reviewed on 12/08/25. I recommend reviewing these terms periodically as they may be updated to reflect changes in practice or legal requirements.